BLAH! phoneBLAH! phone
Sign in

Refund Policy

Last updated: August 2026

1. Overview

At BLAH! phone, we strive to provide a reliable and high-quality VoIP calling service. We understand that circumstances may arise where you need a refund or automatic credit. This Refund Policy explains automatic no-connect credits, when manual refunds may be granted, and how to request them.

2. Automatic credits (calls that did not connect)

If a call does not connect (for example: no answer, busy, rejected, or certain network failures) and a precharge was applied, we automatically return that amount to your calling balance. Very short failed connects may also be credited. Quality complaints about answered calls (including IVR menus) are not auto-credited—use the feedback or support path below.

Automatic credits are capped per day to prevent abuse. Your dialer will show a confirmation when a call was not charged.

3. Eligibility for manual refunds

You may be eligible for a refund in the following circumstances:

  • Unused Credits: If you have purchased calling credits and have not used any portion of those credits, you may request a full refund within 14 days of purchase.
  • Technical Issues: If you experience significant technical difficulties that prevent you from using the Service and our support team is unable to resolve them within a reasonable timeframe.
  • Billing Errors: If you have been incorrectly charged or overcharged due to a technical error on our part.
  • Unauthorized Transactions: If a charge was made to your account without your authorization (subject to verification).

4. Non-Refundable Items

The following are generally non-refundable:

  • Completed Calls: Charges for calls that have been successfully connected and completed are non-refundable (except via automatic no-connect credits described above).
  • Partially Used Credits: Once you have started using a set of purchased credits, the remaining balance is generally non-refundable unless there is a persistent technical failure.
  • Service Quality: While we aim for crystal-clear quality, minor variations in call quality due to internet connectivity or destination network issues are not typically eligible for automatic refunds. Contact support with call details if you believe a charge was unfair.
  • Abuse of Service: Accounts terminated for violations of our Terms of Service are not eligible for refunds.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Log in to your BLAH! phone account.
  2. Navigate to your Transaction History or Billing section.
  3. Select the transaction you wish to be refunded.
  4. Click on Request Refund and provide a brief explanation for your request.

Alternatively, you can contact our support team at [email protected] with your account details and the transaction ID.

6. Processing of Refunds

Once we receive your refund request:

  • Our team will review the request within 3-5 business days.
  • If approved, the refund will be processed back to your original payment method (e.g., your credit card via Stripe).
  • Please note that it may take an additional 5-10 business days for the refund to appear on your bank statement, depending on your financial institution.
  • Automatic no-connect credits are applied instantly to your calling balance (not your card).

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service following any changes constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to us:

Email: [email protected]
Company: Monocube LLC